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Free Shipping on Jewelry in the US

Shipping & Returns

Return Policy

Original sales receipt must accompany returns.

We accept returns for refund 7 calendar days after delivery of the product.  Exchange is effective for 30 days after delivery of the product.

At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no refunds are allowed but exchange will be honored for 30 days)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Shipping

Free Shipping is offered within the USA.  For International shipping please inquire about added costs. 

Thank you.

Joely Rae Jewelry
607 S. Hill Street Suite 530
Los Angeles, CA 90014
joely@joelyrae.com